EKey TOCAhome pc Instrukcje Operacyjne Pobierz pdf (Strona 40)

Problem Cause Solution

Error code “E2“on the

display

Incorrect security code has

been entered three times. 30

min. lock-out.

Wait for 30 min, enter

the correct security code

again.

Error code

"E3" on the

display

Wrong device coupling

Couple the devices again,

one of them has been

manipulated.

The green LED on the

scanner

is signalling a

positive identification,

however the relay is not

released.

Wrong unit coupling.

The finger is not accepted,

as a device has been

swapped.

Couple the devices again,

one of them has been

manipulated.

Reset the device before

coupling it (see 3.9).

Status LEDs blink green and

red in the finger scanner.

Possible problem or damage

on the sensor.

Contact our support

department. Take care that

you have the serial number

of all units at hand (check

the barcode stickers). For

contact data check page 29.

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EKey TOCAhome pc Instrukcje Operacyjne Strona 40